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Operation Guide
Operation Guide
  • Getting Started
  • Technical System Landscape
  • Monitoring Sinch Contact Center
  • Managing Sinch Contact Center
  • High Availability
  • Software Change Management
  • Troubleshooting
  • Support Desk Management
  • References
  • Logging in SP06 Patch 1 and Older Versions
  1. Home
  2. Monitoring Sinch Contact Center

    This section describes how to monitor the system's health and status.

  3. Detailed Monitoring
  • Monitoring Sinch Contact Center

    This section describes how to monitor the system's health and status.

    • Alert Monitoring
    • Detailed Monitoring
      • Troubleshooting, Logging and Tracing

        If your system does not work as anticipated, or an error occurs, you can troubleshoot your system.

      • Workload Monitoring
      • Server Performance Metrics
      • Connecting to SAP System Landscape Directory (SLD)
      • Interface Monitors
      • Data Growth and Data Archiving Monitors

Detailed Monitoring

In this chapter, the following issues are discussed:

  • Troubleshooting, Logging and Tracing

  • Workload Monitoring

  • Solution Manager Diagnostics (SMD) with Wily Introscope

  • Connecting to SAP System Landscape Directory (SLD)

  • Interface Monitors

  • Data Growth and Data Archiving Monitors

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