SAP Cloud for Customer (C4C) Email Integration

Emails are uploaded from Sinch Contact Center (cloud version) servers to the C4C servers and handled on the C4C side when you have a c4semail service configured.

To enable the email upload, you must:

  1. Add the service in System Management > Messaging Services:
    • Type: c4semail

    • Service Connection: Enter the tenant URL to which emails are loaded.

    • Authentication ID: Enter the user ID of your C4C account.

    • Password: Enter the password of your C4C account.

  2. In System Management > Channels > E-Mail Channel > Extra Data Settings > Extra Data Included When E-Mail Allocated enter the following values:

    • ObjectID

    • ObjectUUID