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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services
SAP Cloud for Customer (C4C) Email Integration
Emails are uploaded from Sinch Contact Center (cloud version) servers to the C4C servers and handled on the C4C side when you have a c4semail service configured.

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Facebook Integration
  - SMS Integration
  - Sinch SMS
  - Wavy WhatsApp
    You can integrate Wavy WhatsApp as a messaging service.
  - Social Channels 365
    You can integrate Social Channels 365 as a messaging service.
  - SAP Cloud for Customer (C4C) Email Integration
    Emails are uploaded from Sinch Contact Center (cloud version) servers to the C4C servers and handled on the C4C side when you have a c4semail service configured.
  - Configuring Sinch Conversation API
- Personal Data Retention Times
  You can define in System Management > Personal Data Retention Times how long time contacts and Outbound campaigns are stored in the system. After the retention time all data will be anonymized or deleted.
- System Languages
- Priority

SAP Cloud for Customer (C4C) Email Integration

Emails are uploaded from Sinch Contact Center (cloud version) servers to the C4C servers and handled on the C4C side when you have a c4semail service configured.

To enable the email upload, you must:

Add the service in System Management > Messaging Services:
- Type: c4semail
- Service Connection: Enter the tenant URL to which emails are loaded.
- Authentication ID: Enter the user ID of your C4C account.
- Password: Enter the password of your C4C account.
In System Management > Channels > E-Mail Channel > Extra Data Settings > Extra Data Included When E-Mail Allocated enter the following values:
- ObjectID
- ObjectUUID