Wavy WhatsApp

You can integrate Wavy WhatsApp as a messaging service.

  1. Set up your Wavy WhatsApp account.

    You will receive a notification containing a username, an accout ID and a password. The account ID is used in a queue address.

    You need the callback URL (http[s]:// cctrusername:password@smsserverlocalhttpserverip:port/messaging/wavy/all) from the contact center.

  2. Configure Messaging Services.

  3. Configure the queue address and other queue settings.

    The queue address is of format [subaccount ID]@wavy.global or [phone number in international format]@wavy.global. For example: