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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Facebook Integration
  - SMS Integration
  - Sinch SMS
  - Wavy WhatsApp
    You can integrate Wavy WhatsApp as a messaging service.
  - Social Channels 365
    You can integrate Social Channels 365 as a messaging service.
  - SAP Cloud for Customer (C4C) Email Integration
    Emails are uploaded from Sinch Contact Center (cloud version) servers to the C4C servers and handled on the C4C side when you have a c4semail service configured.
  - Configuring Sinch Conversation API
- Personal Data Retention Times
  You can define in System Management > Personal Data Retention Times how long time contacts and Outbound campaigns are stored in the system. After the retention time all data will be anonymized or deleted.
- System Languages
- Priority

Messaging Services

Prerequisites

SMS Server Session Object set to HTTP in System Management > Modules > SMS Server
Incoming and outgoing Internet connection in SMS Server, for example, via reverse proxy

Added in 1708.

In Messaging Services you set up external services such as Facebook, SMS 365, Twilio, as of 1911, Social Channels 365, Sinch, and Wavy.

Configuring Messaging Services
Facebook Integration
SMS Integration (SMS 365)
WhatsApp Integration.
For configuration, see Wavy WhatsApp or Social Channels 365.
Social Channels 365 (WhatsApp, Viber, and Telegram)
Sinch SMS
Wavy WhatsApp
Sinch Conversation API

The configuration in System Management > Modules > SMS Server > SMS Interface is only for outgoing CDT SMS messages.