Installing the Single Tenant BusinessObjects Reporting Package

To install the single tenant package:

  1. Import the Sinch_Contact_Center_Reporting.lcmbiar package to the SAP Business Objects system, see Importing Reporting Package into BO System.

  2. Define security settings for the user group, see Configuring Security Settings in BO

  3. Create user account in Business Objects Central Management Console, see Creating Business Objects User.

  4. Manually change connection to read data from a specific Reporting Database server and data warehouse, see Changing Sinch CCtr VWU Connection Properties.