Terminal Logs
The client terminal process log follows the log level setting of the CDT, see CDT Logs. By default, the log level is None (0), no log is written. The other available levels are 1 = error, 2 = warning, 3 = info, such as all CDT – Terminal messages, 4 = trace, and 5 = debug.
As of 1702, if there are any custom registry keys defined for audio devices, their name and value are printed to log file if the logging level is Debugging.
There are two different log files:
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ContactCenter_Proxy_*: The log describes the communication between user interface and the ActiveX proxy.
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ContactCenter_Terminal_* = Terminal log
By default, the terminal logs are saved for two days. The time can be configured in the System Configurator .