Making Outbound Calls
-
Enter the B number (the destination number) into the destination field in one of the ways described in Destination Field.
If you use a handset, you may have to lift the receiver before entering the number.
-
Press Enter or click the Call button.
Destination field also provides a lot of status information, and can be used for some additional features, such as changing the caller’s number or adding DTMF digits, for more information see Destination Field.
Alternative Ways
You can also make outbound calls in the following ways:
-
from the call history in
-
from the history view
-
with shortcut keys
-
with quick dial buttons
-
If SAP Service Cloud (C4C) is in use, you can use click-to-call function: clicking the phone number in SAP CRM Cloud UI starts making a call.