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Communication Panel
Overview
Getting Started
User Menu and Settings
Agent Presence and Timers
Conversations
Queues
Directories
Phone Functions
Chats and Messages
Emails, Tasks and Action Items
Agent Guidance
Scripts
Outbound Campaigns
Search
Integrations
Communication Panel
can be integrated with various third-party applications.
Related information
Integration to SAP Service Cloud (C4C) Live Activity
Integration to SAP CRM and S/4HANA
Communication Panel
can be integrated to SAP CRM and S/4HANA.
Third-Party Applications
Third-party web applications are developed by third-party vendors or system integrators and can be placed in the extension area as an iframe.
Integration to ServiceNow
Communication Panel
can be embedded in to ServiceNow.
Integration to Salesforce
Communication Panel
can be embedded in to Salesforce
Virtual Desktop Infrastructure
