Virtual Desktop Infrastructure

Communication Panel can be run on Virtual Desktop Infrastructure (VDI), such as Citrix. For prerequisites for running Communication Panel, see the Operation Guide .

Audio for Communication Panel can be done in two ways:

• Connecting a USB device via local workstation to your VDI session

• Using any telephone as audio device via the Simultaneous Ringing feature

The requirements for VDI solution are:

• Network access to Communication Panel website and port openings for audio stream

• Accessible soundcard or a (USB) sound device, and a permission given for the VDI solution to use the device

• If a thin client is used with a USB headset, make sure that the thin client has enough CPU power to manage audio streams.

Depending on your VDI solution, headset controls may be supported. In such a case USB headset needs to be exclusively assigned to the VDI desktop. For tested headsets and prerequisites for headset controls, see the Operation Guide.