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Phone Functions
Communication Panel provides tools to handle inbound and outbound phone calls.

Phone Functions
Communication Panel provides tools to handle inbound and outbound phone calls.
- Transfers, Consulting and Conferences
- Create and Manage Callbacks
  Customers may leave the callback request instead of waiting in the queue. This is possible when a callback is enabled in a queue. When an agent accepts the request, an outbound call is made to the customer. Agents can also create callback requests.
- Record a Call
- Voicemails
- Dial Pad

Phone Functions

Communication Panel provides tools to handle inbound and outbound phone calls.

Make sure you have an appropriate audio playback device and microphone in your workstation, and your browser allows the website to use the microphone.

The figure below introduces various phone functions. For more information about call campaigns, see section Outbound Campaigns.

This image is interactive. Hover over each area for a description. For more information, click highlighted areas.

To send the customer a message, create a callback request, or copy their number to the clipboard, click on their phone number and select the relevant option:

The options you see in the menu depend on your rights.