Reply to or Forward Handled Emails

You can reopen a handled email and continue working on it.
  1. Open the History view and search for the handled email you want to reopen.
  2. Open the email and choose Reply, or Reply All if the email has several recipients, or Forward.
    The email opens in editing mode. All original attachements and graphics are kept.
    You have the following options:
    • Save saves the changes you made and adds it to your pending conversations list.

    • Send sends it to the specified recipients.

    • Close removes the email from your conversations list and closes the view.
  3. Send the email.
    After sending the email is automatically marked as handled.