Campaign customers

All customers tab

From the All customers tab, you can view information of customers that have been called in a campaign in addition to those not yet called.

  1. Choose the campaign by using the Campaign name filter to select which campaign's customers you want to view.

  2. Set the time range for the campaign using the button.

    You have the following options to clear the set date and time :

    • To reset the time range to its default, click .

    • To empty the time range fields, click .

  3. Click Search to view the results.

Column Description
Campaign name The name of the campaign
Name The name of the customer from campaign data
Phone numbers The customer's phone numbers from campaign data

To view the phone conversations had with this customer, click on the phone number link.
Current customer result

The current calling status of the customer in the campaign, automatically assigned by the system

Results such as CALL and DIALING mean that there are call attempts remaining.
Call result (technical)

The technical call result, such as SUCCESS, REFUSAL, or NOANSWER

The application determines the call result based on the call classification made by the agent or the custom IVR.
Call classification

The classification the agent has chosen for the call or assigned by the custom IVR (for example, New subscription).

Alternatively, a classifier can contain a possible Computer Telephony Integration (CTI) code for an unsuccessful call.

The campaign administrator maps technical call results to call classifications for each campaign in System Configurator.
External ID The customer ID used in external systems, such as SAP CRM
Dialing mode

Customer-specific dialing mode when different from the campaign level one

A campaign running in predicative mode may have certain calls also handled as preview, for example, via an IVR.
Agent The agent who made the call

You can only see the agent names if you have rights to view the agents.

My called customers tab

You can see the same information here as on the All customers tab but only for the customers you've called.