Patch corrections
Patch is a correction package that fixes business-critical issues.
We list here the issues fixed from RTT (release to testing) to RTC (release to customer) and onwards.
To see which version your tenant has, open Communication Panel and go to . The patch number is the last digit in the Version field.
The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.
24Q4.3 (build number 10.0.2404.3)
Sending a chat ended
prompt failed if there were over 500 chat queues in the
system.
24Q4.4 (build number 10.0.2404.4)
In certain cases, two emails were offered simultaneously to an agent who wasn't the preferred agent for those emails.