Patch corrections
Patch is a correction package that fixes business-critical issues.
We list here the issues fixed from RTC (release to customer) onwards.
To see which version your tenant has, open Communication Panel and go to . The patch number is the last digit in the Version field.
The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.
26Q2.1 (10.0.2605.1) — added May 8 2026
Release to customer version
26Q2.2 (10.0.2605.2) — added May 8 2026
The My conversations list in Communication Panel now shows the following timers for active conversations:
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Elapsed time since the conversation arrived (applies to calls, emails, and chats)
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Elapsed time from customer’s last message (applies to chats)
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Elapsed time from agent’s last message (applies to chats)
Sorting active conversations by elapsed time is also supported.
This functionality is currently available in beta and is subject to change. It may be officially released in a future version.