Patch corrections
Patch is a correction package that fixes business-critical issues.
We list here the issues fixed from RTT (release to testing) to RTC (release to customer) and onwards.
To see which version your tenant has, open Communication Panel and go to . The patch number is the last digit in the Version field.
The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.
25Q1.4 (build number 10.0.2502.4)
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If an incoming email was moved to another queue by user transfer in Communication Panel or by queue overflow, the event driven integration (EDI) framework could not resolve the current queue. ID: SCC-15241
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Occasionally, when a user was creating a new email or replying to an email with a default reply template, the email body shown in the editor remained empty. ID: SCC-14891, SCC-15116
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Several fixes to the new Dashboard
25Q1.5 (build number 10.0.2502.5)
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Recording of predictive campaign calls used queue recording and consent settings of the related incoming queue instead of campaign level recording settings. This caused various issues and need for additional configurations. For your existing predictive campaign recording to work as desired, check the following settings:
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Select Record Campaign Calls on the campaign instead of Record Queue Calls on the queue.
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In Access Rights, give users the Listen to Recording right for the campaign instead of the queue.
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For consent, you can now set the campaign queue's setting () to empty instead of Ignore Consents, as predictive campaigns work the same way as other types of campaigns. This means consent is not checked.
ID: SCC-15437
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Agent filters Name and Presence in the new Dashboard didn't work correctly.
25Q1.6 (build number 10.0.2502.6)
Dashboard's Agents view may have loaded slowly and given an error. This was due to the availability backend resource being unavailable.