Patch corrections
Patch is a correction package that fixes business-critical issues.
We list here the issues fixed from RTT (release to testing) to RTC (release to customer) and onwards.
To see which version your tenant has, open Communication Panel and go to . The patch number is the last digit in the Version field.
The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.
25Q4.1 (build number 10.0.2511.1) — added October 14 2025
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A recent browser update may cause Communication Panel to use the computer’s default microphone instead of the one the user has selected. This can be confusing on systems with several audio devices, where the intended device isn't the one actually used.
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The CP log can contain the WebRTC connection statistics for an ongoing call. In order to include the WebRTC connection statistics into the CP log, the user must download the log during an ongoing call.
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In some rare cases, it was possible that when an agent closed a conversational messaging chat, a new one was automatically created.
25Q4.2 (build number 10.0.2511.2)
Not released
25Q4.3 (build number 10.0.2511.3) — added November 12 2025
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If a template containing plain text line feeds - instead of HTML line breaks (<BR/>) was inserted into the email editor, a leading space was seen added to each new line of the reply template when the content was converted to the simplified HTML format.
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When an email had a bulleted list and the email was sent or saved, the list changed to a numbered list. Also nested lists weren't shown correctly.
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A line break that was inserted automatically before a reply template insertion in the CP's email editor has been removed.
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The email editor has been enhanced to better handle the insertion of tables.