Patch corrections

Patch is a correction package that fixes business-critical issues.

We list here the issues fixed from RTC (release to customer) onwards.

To see which version your tenant has, open Communication Panel and go to User Menu > Settings > About. The patch number is the last digit in the Version field.

The latest patch includes fixes from all previous patches of the release. For example, corrections made in the first patch release are also in the second one, and so on.

26Q3.4 (build number 10.0.2608.4) — added September 4 2026

  • Incoming queue calls weren't always auto-allocated to agents who were chatting, even though Allow Queue Calls When Chatting was enabled and the agents were eligible to receive new calls. ID: SCC-20959

  • Non-ASCII characters (such as accented characters and characters with umlauts) appearing in live call transcript content were incorrectly encoded when stored in the database. This means they showed up incorrectly in the History view.

  • Dashboard users experienced saving issues. To resolve this, third-party Java dependencies have been updated to latest releases.

  • ECF logging has been improved.

  • A rare JSON encoding issue in Agent Server, which caused campaign call handling disruptions, has been fixed.

  • Agents were unable to handle campaign calls correctly in a campaign added to system with a call schedule, which wasn't active yet.

  • Today's statistics data grid remained empty when the default filter was changed because the query didn't correctly use the start time.