Installing Client Components on One Workstation from MSI

Use

Note:

  • We recommend installing separate terminal components (terminal_proxy, terminal_Core, and possible device adaptors) instead of the complete terminal package (terminal.msi) because that lessens work in updates, and makes the system more flexible.

  • Install only one terminal_Proxy on a workstation. 7.0 terminal_Proxy can be used with 6.0, but not vice versa, see Using Different Software Versions on Same Workstation.

  • Install MSI packages so that CDT or any other phone client component is not running while you do it, restarting the computer is not required. To see other options for the MSI package installation, run the .msi in the command line with the parameter /?.

  • Install the terminal_Proxy.msi and terminal_Core.msi packages before installing the device adaptors.

  • In SP06 and later, you can install all or some of the available device adaptors (terminal_HS_xxx.msi) on all workstations. If you install more than one device adaptor, make sure you install also the terminal_HS_USBHS.msi file for it loads and reads the handset.ini file and obtains information on which adaptor to use with which device. In earlier versions we recommend installing only the adaptor specific to the handset used.

Procedure

MSI packages can be found in the Client Workstation Components folder of the installation directory.

Installing Separate Terminal Components

We recommend installing separate components

  1. Double-click the terminal_Proxy.msi package.

  2. Double-click the terminal_Core.msi package.

  • If a handset is used, install the driver: double-click the desired one of handset driver packages.

  • If the agent will use video calls, double-click the wvp.msi package to install the video component.

  • If the agent uses Online Monitoring or needs link to the third party telephony applications, double-click the mctabuff.msi package.

Installing Complete Terminal Package

Install complete package only for testing or demonstration purposes:

  1. Double-click the terminal.msi package.

  2. The setup wizard starts. Choose Next.

  3. Choose one of the options

    • Complete: Installs all terminal components (core, proxy, and all drivers), except MCTABuff, WVP, Calendar Integration and Convergence packages.

    • Typical: Installs proxy and core components. These two are mandatory for CDT.

    • Custom: You can select which of the components are installed, for example, only one of the handset drivers.

    • Choose Next and Install.

  4. Install the MCTABuff, WVP, Calendar Integration and Convergence components from their own MSI packages, if required.