Client Components

Table 1. Client Workstation Components
Terminal Component	Description	Note
terminal_Proxy.msi	The client end service that communicates with the CDT application.	Works as a proxy between the terminal core component and the user interface. CDT requires that terminal_Proxy is installed. Note: Install Proxy before other terminal components.
terminal_Core_7.0.x.x.msi	Actual terminal component.	CDT requires that also terminal_Proxy is installed. Several core component versions can exist on the workstation simultaneously. The software always uses the newest one, unless a specific version is defined in IA in the Web Client installation. Note: If the auto-update is in use, do not install the MSI package.
terminal_HS_xxx.msi Special cases: terminal_HS_USBHS.msi	Device adaptor for the xxx headset. Note: If more than one headsets is used on a workstation, terminal_HS_USBHS.msi must be installed as well. It provides the handsets.ini information about which adaptor is used with which headset. The terminal_HS_PlantronicsV3.msi headset requires that a third-party run-time package is installed as well.	Requires that terminal_Core component is installed already, and if CDT is to be used, also terminal_Proxy. Note: If the auto-update is in use, do not install the MSI package.
terminal.msi	Complete package that includes all terminal_ packages listed above. Not available in cloud edition.	This package cannot be delivered with a group policy, it must be installed on each client workstation separately. For demo and training purposes only, not for production use.
mctabuff.msi	Installs a ClientCOM ActiveX component required for Online Monitoring and telephony integration with third parties.	Not included in the complete terminal package. Downloads automatically if that is allowed in IE settings. Note: As of FP11, this ClientCOM component works also with C4C integration.
wvp.msi	Video ActiveX component of CDT. Enables sending and receiving video stream.	Not included in the complete terminal package. Note: If the auto-update is in use, do not install the MSI package.
CalendarIntegration.msi	Outlook Calendar Integration component.	Requires that terminal_core is installed.
Convergence.msi	Installs Convergence component.	Requires that terminal_core is installed, and possible handset drivers if a handset is used.
clientcom.msi Obsolete, removed from the package in FP11, as also the folder SAP CRM Cloud Integration Components.	Installs Sinch Contact Center ClientCom for SAP Cloud for Sales and Service, for CDT only.	Not needed anymore as the ClientCOM component from the mctabuff.msi package can be used.
CloudConnector.msi	Installs click-to-call function in SAP Cloud for Customer.	Not included in the complete terminal package. Note: Make sure you install components of SAP Cloud for Customer in right order. For more information, see Client Workstation Guide section SAP Cloud for Customer Integration. Installation order: Make sure there is the ClientCOM component installed. SAPCODCTIClientAdapterSetup.exe from SAP CRM OnDemand software delivery CloudConnector.msi Added in SP06.
Folder: 3rd_party Plantronics > SpokesSDKNativeRuntime.msi	The Plantronics run-time package that an updated Plantronics integration component, terminal_HS_PlantronicsV3.msi, requires.	Added in SP10.

terminal_Proxy.msi

The client end service that communicates with the CDT application.

Works as a proxy between the terminal core component and the user interface. CDT requires that terminal_Proxy is installed.

Note: Install Proxy before other terminal components.

terminal_Core_7.0.x.x.msi

Actual terminal component.

CDT requires that also terminal_Proxy is installed. Several core component versions can exist on the workstation simultaneously. The software always uses the newest one, unless a specific version is defined in IA in the Web Client installation.

Note: If the auto-update is in use, do not install the MSI package.

terminal_HS_xxx.msi

Special cases: terminal_HS_USBHS.msi

Device adaptor for the xxx headset.

Note:

If more than one headsets is used on a workstation, terminal_HS_USBHS.msi must be installed as well. It provides the handsets.ini information about which adaptor is used with which headset.

The terminal_HS_PlantronicsV3.msi headset requires that a third-party run-time package is installed as well.

Requires that terminal_Core component is installed already, and if CDT is to be used, also terminal_Proxy.

Note: If the auto-update is in use, do not install the MSI package.

terminal.msi

Complete package that includes all terminal_ packages listed above.

Not available in cloud edition.

This package cannot be delivered with a group policy, it must be installed on each client workstation separately.

For demo and training purposes only, not for production use.

mctabuff.msi

Installs a ClientCOM ActiveX component required for Online Monitoring and telephony integration with third parties.

Not included in the complete terminal package. Downloads automatically if that is allowed in IE settings.

Note: As of FP11, this ClientCOM component works also with C4C integration.

wvp.msi

Video ActiveX component of CDT. Enables sending and receiving video stream.

Not included in the complete terminal package.

Note: If the auto-update is in use, do not install the MSI package.

CalendarIntegration.msi

Outlook Calendar Integration component.

Requires that terminal_core is installed.

Convergence.msi

Installs Convergence component.

Requires that terminal_core is installed, and possible handset drivers if a handset is used.

clientcom.msi

Obsolete, removed from the package in FP11, as also the folder SAP CRM Cloud Integration Components.

Installs Sinch Contact Center ClientCom for SAP Cloud for Sales and Service, for CDT only.

Not needed anymore as the ClientCOM component from the mctabuff.msi package can be used.

CloudConnector.msi

Installs click-to-call function in SAP Cloud for Customer.

Not included in the complete terminal package.

Note:

Make sure you install components of SAP Cloud for Customer in right order. For more information, see Client Workstation Guide section SAP Cloud for Customer Integration.

Installation order:

Make sure there is the ClientCOM component installed.
SAPCODCTIClientAdapterSetup.exe from SAP CRM OnDemand software delivery
CloudConnector.msi

Added in SP06.

Folder: 3rd_party Plantronics > SpokesSDKNativeRuntime.msi

The Plantronics run-time package that an updated Plantronics integration component, terminal_HS_PlantronicsV3.msi, requires.

Added in SP10.