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Installing
When the prerequisite software has been installed, Sinch Contact Center software packages can be installed with the IA tool.
Communication Panel
Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

Installing
When the prerequisite software has been installed, Sinch Contact Center software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  Install only one instance of Universal Queue in a system. Installing the Universal Queue installs Tomcat, you need a server-type certificate and a keystore to make the Tomcat connection secure.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Center users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).
  - Ringing Tones

Communication Panel

Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

To be able to use Communication Panel, you need:

Embedded Communications Framework (ECF) must be installed in the system.
Restful Monitoring Interface is required for viewing daily statistics, see Installing Restful Interfaces.
To integrate Sinch Contact Center with SAP CRM, also Online Integration Interface is required, and thus the package Integration Interfaces, see Integration Interfaces Variables.
To install a session border controller (SBC) if you use Communication Panel for phone calls, see Configuring SBC Settings.

By default Communication Panel can be launched from https:// [Web Server VU IP address] /ecf/[software version]/communicationpanel/index.html. To open the application in high contrast mode, use https:// [Web Server VU IP address] /ecf/[software version]/communicationpanel/index?sap-ui-theme=sap_belize_hcb.

Supported Browsers

There must be an appropriate browser on the workstation, see the table below.


Interaction Type	OS Version	Browser
All interaction types	Windows 10	Google Chrome, Opera
All interaction types	macOS x	Google Chrome