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Installing
When the prerequisite software has been installed, Sinch Contact Center software packages can be installed with the IA tool.
Installing Infrastructure Administrator (IA)

Installing
When the prerequisite software has been installed, Sinch Contact Center software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  Install only one instance of Universal Queue in a system. Installing the Universal Queue installs Tomcat, you need a server-type certificate and a keystore to make the Tomcat connection secure.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Center users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

Installing Infrastructure Administrator (IA)

Prerequisites

The Java software must be installed on the all servers, and also on workstations where the IA tool is run.

Note:

Before installing Infrastructure Administrator, remove the previous version with Control Panel > Uninstall a program. When IA is removed, also settings that are saved locally, such as recent files, Install Media Path, and log settings, are erased. Make sure you remember the settings, especially the path were your system model is saved.
Use this method for initial IA installation only. When the system is up and running, launch also IA from the Web Start, see Starting IA or SC with Web Start.
When starting IA, select the option Authenticate User Locally Before Going Online.

Procedure

Double-click the InfrastructureAdministrator.msi package located in the Infrastructure Administrator folder.
Enter the install media path (the folder where you copied the software packages, by default C:\SAP\ContactCenter\Install), and the home directory path, by default C:\SAP\ContactCenter. After installation, you can configure these paths in IA in Settings > Local Deployment Parameters.
Click Install.

Result

IA tool appears in the list of programs in the Start menu, and the IA icon appears on the desktop.