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Installing
When the prerequisite software has been installed, Sinch Contact Center software packages can be installed with the IA tool.
Removing Software from Installed System

Installing
When the prerequisite software has been installed, Sinch Contact Center software packages can be installed with the IA tool.
- Installing Infrastructure Administrator (IA)
- Creating HAC Nodes and Starting HAC Services
- Installing Databases
- Installing Virtual Units
  We recommend installing virtual units with the software contents defined in templates, as planned in the chapter Planning.
- Removing Software from Installed System
- Installing Alarm Server
- Installing Reporting for MS Reporting Services
  Installation order and procedure of MS Reporting Services
- Installing Reporting for SAP BusinessObjects
  Installation order and process of SAP BO reports
- File Replication Server
- Embedded Communications Framework (ECF)
  ECF is a platform for embedding contact center services into business applications.
- Installing Sytel Dialer for Outbound Campaign
- Installing Restful Interfaces
  Installation procedure for Restful Intefaces package
- Installing Universal Queue
  Install only one instance of Universal Queue in a system. Installing the Universal Queue installs Tomcat, you need a server-type certificate and a keystore to make the Tomcat connection secure.
- Setting Up Monitoring with SAP Business Objects (BO)
  Sinch Contact Center users can view monitoring data with SAP BusinessObjects (BO).
- Enabling SC Web Access
  To enable SC Web Access, you must install Connection Web Server (COWS). It is a new module as of 1702 version, and intended for cloud systems. Installing COWS installs Tomcat, and you need a server-type certificate and a Java keystore to make the Tomcat connection secure. As COWS works as a peer towards other peer servers in the system this certificate must be the same as Internal Server Certificate in other peer servers.
- Communication Panel
  Communication Panel is a web-based application for managing customer conversations. It can be used for example with SAP Customer Relationship Management (SAP CRM).

Removing Software from Installed System

Use

You can remove virtual units directly only if they do not have any instances on HAC nodes. In normal case, to remove software, remove all its instances.

All installed software modules are displayed in System Configurator in System Management > Modules as long as the module has at least one instance.

Prerequisites

Choose Connection > Deployment Mode.
Inactivate the element you are going to remove.

Procedure

Removing Virtual Unit with No Instances

To remove a virtual unit with no instances, right-click VU name and choose Delete.

Typically there are no this kind of virtual units but during installation before instantiation.

Removing Virtual Unit Instances

To remove an instantiated virtual unit, remove its instances from all nodes:

To inactivate the instance, choose the VU instance in the model tree under HAC Nodes and set the Role to Inactive.
Right-click the instance name and choose Remove Instances.
Right click the HAC Node name and choose Apply Changes to Local System.
Repeat the steps 2–3 on all instances/HAC Nodes.

Only after all instances have been removed, the module disappears from Modules list in SC.

Removing Module Component Instances

To inactivate the instance, choose the VU instance in the model tree under HAC Nodes and set the Role to Inactive.
To display list of module components of an instance, expand the instance name and Software under it.
Right-click the module name and choose Delete.
Right click the HAC Node name and choose Apply Changes to Local System.
Repeat the steps 2–3 on all instances.