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Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
DirectAccess
CDT over DirectAccess

Activating Sinch Contact Center System
To enable the use of your Sinch Contact Center system, see the listed procedures.
- Starting
- Accessing Administrative Applications
  Launch System Configurator (SC) and Infrastructure Administrator (IA) from the Remote Administration Tools web page.
- DirectAccess
  - SC over DirectAccess
  - CDT over DirectAccess
- Configuration Examples and Templates
- Connecting Two Sinch Contact Center Systems
- Prompts
  Prompts are messages that customers hear and receive in various situations, for example, they inform the customer about the position in a queue and about the service times.
- NAT Configuration Examples
  When the network topology prevents direct connections between terminals and the server components, the streams need to be relayed using Network Address Translation (NAT).
- Local File Locations for Prompts, Recordings and Voicemails

CDT over DirectAccess

As of 1705, CDT can be reached from Internet over DirectAccess when the following conditions are fulfillled:

There's a NAT location with an appropriate DNS name or IPv6 address as an externally visible address for the MRS dedicated to the NAT location.
Client Workstation Components that support Direct Access are installed as well, that is, version 1705 or newer.

For more information, see the System Configurator document and Configuring Network Address Translation.