Quality of Service (QoS) and DSCP

Use

To provide predictable network service levels, we recommend defining Quality of Service (QoS) on the server(s) where Media Routing Server (MRS) is installed, and on all client workstations. In the policy, prioritize the voice service by defining the Differentiated Services Code Point (DSCP) value, and define the same DSCP value in the System Configurator Call Switching > Global Switching Settings > Real-time Transport Protocol (RTP).

Procedure

When the DSCP is enabled, the system uses the default DSCP value 46.

  1. Use Policy-based Quality of Service (QoS). Define the policy for the components listed below, and set the DSCP value.

    Policy

    Components

    Servers

    • WMRS.exe

    • protocol UDP

    • any source IP/port

    • any destination IP/port

    Workstations

    • Sinch Contact Center Terminal – ActiveX Proxy

    • protocol UDP

    • any source IP/port

    • any destination IP/port

  2. The former instructions about editing the value in registry are relevant to outdated operating systems only.

More Information

See Microsoft Windows documentation on Policy-based Quality of Service (QoS).