Software Configuration
To configure Sinch Contact Center, use Infrastructure Administrator (IA) and System Configurator (SC).
The following table lists the typical configurable items.
|
Items |
Configuration Tools |
Description |
|---|---|---|
|
Software packages, virtual units, high availability and system administrators |
Infrastructure Administrator |
Infrastructure Administrator is delivered on all servers from a MSI package, and after HAC nodes are created on server and these are connected to each other to form a system model, virtual units can be made and software packages can be installed in them with preliminary installation variables. For more information, see the Infrastructure Administrator Application Help. |
|
System elements such as gateways, queues, services. |
System Configurator |
System Configurator For more information, see the System Configurator Application Help. |
|
User accounts |
System Configurator |
|
|
Outbound Desktop |
System Configurator |
|
|
Reporting |
System Configurator |
|
|
IVRs |
System Configurator |