Connecting Telia SIP Trunks

Prerequisites

• You have obtained a Telia SIP trunk (Telia Puheväylä in Finland) for Sinch Contact Pro

• You need the tenant name. It is in the logon URLs initially provided in the tenant ready notification message. The URL is formed in either of the two following ways:

  • https://login-eu-c1.cc.sinch.com/<tenantname>/...
  • https://cc-<tenantname>.cc.sinch.com/...

    The tenant name starts in most cases with the letter c followed by the number 1, 2, 3 or 4 as in the examples below:

    https://login-eu-c1.cc.sinch.com/c1sampl012345/...

    https://cc-c1sampl012345.cc.sinch.com/...

Service request

Request Sinch to connect Sinch Contact Pro to the Telia SIP trunk.

1. If you do not have credentials to create service requests, register at https://tickets.sinch.com/secure/Signup!default.jspa.
2. Create a service request at https://tickets.sinch.com/plugins/servlet/desk/portal/59.
3. Include the following information in the service request:
   • The tenant name
   • The SIP port on Telia side
   • Your numbering plan
   • If needed, additional information such as technical contacts.