Numbering plan for your tenant
Below are examples of a numbering plan. Fill out your own plan and send it to Sinch.
Inbound calls
| SIP Trunk Provider | Number Range | Mask* | Comment |
|---|---|---|---|
| Elisa_CloudConnect | +35802912 [3456] – [3499] | 4 last digits | Test numbers |
| Elisa_CloudConnect | +35802912 [4000] – [4099] | 4 last digits | Production numbers |
| DNA_CloudConnect | +3580291 [25000] – [25099] | 5 last digits | Production numbers |
* Mask is used to configure how many digits are used in extension numbers (agent, queue, and so on)
Outbound calls
| Prefix | A Number (Caller Number) | B Number | SIP Trunk | Comment |
|---|---|---|---|---|
| +358* | +358029123456 | +358* | Elisa_CloudConnect | Test |
| 0* | +358029123456 | 0* | Elisa_CloudConnect | Production |
| 88* | Hidden | +358* | DNA_CloudConnect | Production |
* The visible caller number is the caller’s or queue’s number if the A number is left empty in the table. The visible caller number configurations may be overwritten when the call is being routed to its destination.
Emergency calls
You are responsible for configuring emergency number destinations, for example, using barring groups. Mobile and landline phones should be preferred for emergency calls.