Connecting Elisa SIP Trunks

Prerequisites

  • You have obtained an Elisa SIP trunk (Elisa Pilviyhdyskäytävä in Finland) for Sinch Contact Pro.

  • You need the tenant name. It is in the logon URLs initially provided in the tenant ready notification message. The URL is formed in either of the two following ways:

    • https://login-eu-c1.cc.sinch.com/<tenantname>/...
    • https://cc-<tenantname>.cc.sinch.com/...

      The tenant name starts in most cases with the letter c followed by the number 1, 2, 3 or 4 as in the examples below:

      https://login-eu-c1.cc.sinch.com/c1sampl012345/...

      https://cc-c1sampl012345.cc.sinch.com/...

Service request

Request Sinch to connect Sinch Contact Pro to the Elisa SIP trunk.

  1. If you do not have credentials to create service requests, register at https://tickets.sinch.com/secure/Signup!default.jspa.
  2. Create a service request at https://tickets.sinch.com/plugins/servlet/desk/portal/59.
  3. Include the following information in the service request:
    • The tenant name
    • IP address on the Elisa side (within 10.80.192.[0-255])
    • Your numbering plan
    • If needed, additional information such as technical contacts.