Dual-Tone Multi-Frequency Signaling (DTMF) support

For calls that have Media Routing Server (MRS ) connected, RFC2833 DTMF is supported. For calls that do not have MRS connected, outbound SIP INFO DTMF is supported.

MRS connected refers to a configuration where the RTP stream flows through an MRS.

MRS can be connected by:

  • Enabling server-side recording
  • Configuring NAT that defines MRS use

Using RFC2833 DTMF requires that also the setting MRS Sends RFC2833 DTMF is enabled in System Configurator > Call Switching > Trunks > SIP Parameters.