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Overview
Communication Panel is the Contact Center's web-based application for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
Searching
You may need to search different items in various views, such as queues, picklist, history, and directory entries in various views.

Overview
Communication Panel is the Contact Center's web-based application for managing customer communications, termed as conversations. In earlier releases they were referred to as interactions and prior to that contacts.
- Dial Pad
- User Menu
  User Menu provides access to the following functions:
- Simultaneous Conversations
- Searching
  You may need to search different items in various views, such as queues, picklist, history, and directory entries in various views.
- Notifications
- Extension Area
  Extension area is a side panel that can be utilized when you have an active conversation in the main window. The area can contain certain features of Communication Panel and also third-party web applications.
- Terminology

Searching

You may need to search different items in various views, such as queues, picklist, history, and directory entries in various views.

To search, enter the search term to the Search field in the upper right part of the view and click the search icon or Enter. For terms to be used, see the table below.

If there are more than 500 items in results, they are displayed as a scrolled or paged listing. Sort and filtering options are also available in each view.

Table 1. Search Terms in Different Views
View	Term
Queues	Queue name
Directory	Name, number, or address
History	Source or destination number or address
Picklist	Source or destination number or address