Limitations and Special Notes in Support Packages
Check the Support Package delivery note and the release note attached to it for specific installation instructions, limitations or warnings as well as for improvements and corrections the package provides. In the table below, the most important limitations are listed.
Support Package |
Important Notes |
---|---|
FP16 |
The changes made to this FP are made also to the cloud-based product SAP Contact Center 365 version 2002 and 2005. Documentation changes in guides and in application help are indicated with a year-month code: Changed/Added/Removed in 2002 or 2005.
|
FP15 |
The changes made to this FP are made also to the cloud-based product SAP Contact Center 365 version 1911. Documentation changes in guides and in application help are indicated with a year-month code: Changed/Added/Removed in 1911.
|
FP14 |
|
FP13, includes patches P1 to P5 on cloud release 1711. |
|
FP12, includes cloud releases 1708 and 1711 |
Note:
UpgradeTool.exe that was
required to upgrade Configuration Database Server to version SP04,
has been removed. If you have a version 7.0 SP3, or earlier, and you
are going to upgrade to version FP12, Configuration Database Server
must first be upgraded to 7.0 SP10, and then to the actual
version.
For other changes and improvements, see the release note attached to the SAP Note 2556981. |
FP11, includes cloud releases 1611, 1702, and 1705 |
Changes in prerequisistes:
Note:
UpgradeTool.exe that
was required to upgrade Configuration Database Server to version
SP04, has been removed. If you have a version 7.0 SP3, or earlier,
and you are going to upgrade to version FP11, Configuration Database
Server must first be upgraded to 7.0 SP10, and then to the actual
version.
For other changes and improvements, see the release note attached to the SAP Note 2451440. |
Version 1608 and SP10 |
Changes in prerequisistes
Important when upgrading
For other changes and improvements, see the release note attached to the SAP Note 2301393. |
7.0 SP09 |
For other changes and improvements, see the release note attached to the SAP Note 2181114. |
7.0 SP08 |
For other changes and improvements, see the release note attached to the SAP Note 2039432. |
7.0 SP7 |
For other changes and improvements, see release notes attached to the SAP Note 1902610. |
7.0 SP6 Patch 1 |
Prerequisites
Client Workstation Components
Upgrading Reporting Database Server Version 7.0 SP6 Patch 1 includes changes to Reporting as new columns have been added to Volume reports. To apply the changes, you must delete the old OLAP cube before you install the SP package
Then proceed to the normal Upgrading Software Packages. Call Attached Data (CAD) and SIP X-Headers
For other changes and improvements, see the release note attached to the SAP Note 1924169. |
7.0 SP05 |
Prerequisites have changed Make sure that the required prerequisites have been installed on servers and client workstations before upgrading or installing the application. For more information, see the list of Prerequisites in Installation Guide. Especially notice that that Microsoft .NET Framework 4.0 is required on:
Parameter default value changed
For other changes and improvements, see the release note attached to the SAP Note 1788922, http://launchpad.support.sap.com/#/notes/1788922. |
7.0 SP04 |
On SQL Server Clusters, upgrade to SP04 and install hotfixes in the following order at least for the Directory Database Server package, otherwise the upgrade fails:
To upgrade the Reporting to SP04, remove the OLAP cube before upgrade: Note that possible OLAP customizations must be made again after this procedure.
For other changes and improvements, see release notes attached to the SAP Note 1734594. |
7.0 SP03 |
We recommend installing the new Windows driver, High Availability Driver, see . The driver needs to be installed only once; if you have installed the hotfix 7.0.2.18, the driver is installed already.For other changes and improvements, see release notes attached to the SAP Note 1692356. |