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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Channel Settings
Configuring Contact Center Settings

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
  - Configuring Contact Center Settings
  - Configuring Contact Center Customizers
  - Configuring Channel Settings
  - Saving Extra Data
    In addition to including extra data to an active conversation, you can also save this information for conversations from the voice and chat channels to be later used for business intelligence.
- Modules
- Messaging Services
- Event-driven integrations
  You can use the event-driven integration (EDI) framework for integrating Sinch Contact Pro with web services both externally and inside the system.
- Personal Data Retention Times
  You can define how long conversations and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

Configuring Contact Center Settings

You must have Modify rights to Contact Center.

You use this procedure to define operative settings related to the contact center.

On the System Configurator main screen, choose System Management > Channel Settings > Contact Center.

Configure the settings according to the following table.


Field	Function
Queue Status Interval	Enter a value for how often Communication Event Manager (CEM) sends the queue status. Make sure that you use a value that is applicable in your system. In large systems, a value of some milliseconds affects system performance.
Update Interval for User's Configuration Data	Enter a value to define how often Communication Panel (CP) receives updated configuration data when you change users’ settings and rights. The default value is 10 minutes, and the minimum allowed value is 1 minute. To disable this feature, enter 0. If you change the value, the new value is taken into use immediately. The configuration data relating to this setting is: Recording mode in System Services > Recording Settings User information User settings Extensions Profiles User service rights Queues Scripts Directory templates Directory groups
Allow Queue Calls During Outbound Campaigns	This setting does not apply to Sinch Contact Pro cloud.

Save your entries.