Creating Queues in Sinch Contact Pro
Copying Queues
You can copy the sample queues and edit them further according to your needs.
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On the System Configurator main screen, choose
. - Click Search and select the sample queue.
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Click Copy
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Enter the name, and select the appropriate checkboxes.
- Click Save.
Creating Queues Manually
To create your own queues manually:
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On the System Configurator main screen, choose
. -
Click Add New, and select the queue type
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Enter the name and other basic information. For more information, see Entering Basic Information for Queues.
- In the Number/Addresses block, enter the phone number, or address.
- In the Queue Groups block select the groups where this queue belongs. You can do this also other way round when configuring queue groups.
- Click Save.