Using Basic Functions in History View

Calls and Recordings

1. To make an outbound call, choose an item on the list and click the Call button.

2. To move a phone number of a contact to the destination field, press Ctrl and double-click the contact item.

3. To listen to recorded calls that have been recorded by using the server-side recording method, choose the recorded call and click the Listen icon.

   Note:

   If you do not have rights to listen to recordings, the Rec. column is empty.

   Use the player with standard media player controls and symbols for listening the recording as well as adjusting its volume. The configured audio settings do not affect this integrated media player module.

   If the logging is enabled, the logging view opens when you start listening to the recording. Added in SP04.

Directory Search

To see if the contact is in the directory, click the Search for contacts in directory button.

The contact name or number is used as a search criterion. The Directory tab page appears if you have selected the Autom. Focus option in Tools > Settings > Directory.

E-Mails

To view e-mails, choose an e-mail on the list and click the Open e-mail contact for viewing button.

The E-Mail tab page opens, and the e-mail is in the edit mode.

Refresh

To reload the history view, click the Refresh button.

The view displays all your contacts immediately.