IVR Examples

These sections show some basic use examples for the VoiceXML-based IVR editor.

In the following examples, a simple menu IVR is made. It enables transferring a call in one of the two queues according to the caller’s choice. You can easily add more choices according to your needs.

• Plan the IVR application.

• Create a new IVR application entirely in System Configurator’s IVR management.

• Import a template and edit it for your needs.

Additionally, some examples of IVR xml files are available. To get these example files, contact Sinch.

• Example_QueueTransfer_IVR_import.xml is an example of a simple queue transfer IVR used in the example above.

• Example_IVR_Conditional.xml helps making an IVR that makes a queue query and transfers a call according to the results of that query. This can be used, for example, to handle congestion situations.

• Example_Survey_IVR.xml and Example_Opt_In_IVR.xml examples can be used in a survey IVR.

• Example_IVR_CallInHandler.xml and Example_IVR_CallOutHandler.zip provide examples of transferring call attached data (CAD), see Transferring Data in X-Headers. Added in SP06 Patch 1.

• Example_Recording_Consent_IVR.xml can be used as a template when making Consent IVRs. Added in 1711.