Conference calls

You can have a three-way conference by adding a third person to an active call.

1. Search for the person you want to add to the call using one of these methods:

   • Search queues and agents

     1. Enter the search term, such as agent name, in the search field at the bottom of the view and click Search.

        

     2. Select the destination from the result list. Make sure the agent is logged in and has a phone icon indicating they can receive calls.

     3. Click Consult.

   • Use the Directory

     1. Click the Directory and find the person.

     2. Click the phone number and then select Call [number].

   • Use the dial pad

     1. Click the dial pad icon.

     2. Enter the number, and click Call.

2. When the call is answered, click Conference.

   During a conference call, you can view the participant list to remove individual callers, change the conference back to a two-way call, or mute your own line using the Mute button.