Using Scripts

If a script is attached to the e-mail queue in which you are serving, the script opens automatically either when the e-mail is allocated to you, when you answer the e-mail or when you have handled the e-mail. However, you can also manually open the script later if needed. For example, you have an open e-mail and its script open when a queue call that contains a script is allocated to you. If you answer the call, the open e-mail is saved into the pending list. When the call script is opened, the e-mail script is saved and closed for later handling. Open the e-mail script manually in the following way:

1. Open the e-mail.

2. Click the Scripting tab page.

3. Choose the script and click the Open button.

   The script of the e-mail opens.

Changed in SP04.