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Conversations
You handle conversations in the form of chats, emails, and calls in the Conversations view.
Print or Save a Conversation

Conversations
You handle conversations in the form of chats, emails, and calls in the Conversations view.
- Picklist
- Auto-Allocation
  Conversations from the queues that use the auto-allocation mode are offered to you automatically based on their waiting time, your skills, and various other things defined in System Configurator.
- Hunt Group
- History
  The default History view shows only the conversations where you have been the processor.
- Conversation Details
  The Conversation Details view displays details of one conversation and enables listening to possible recordings in it.
- Save Personal Preferences
  You can save your personal preferred Home, Directory, Picklist, and History view definitions with the My preferences feature.
- Auto-Answering
  When auto-answering is used, the offered conversation is automatically accepted for you; no action by you is needed.
- Simultaneous Conversations
- Reply Templates
  Ready-made reply templates simplify working with chats and emails.
- Internal Notes
- Notification Dot
- Print or Save a Conversation
- Cloud Attachments

Print or Save a Conversation

To print or save a conversation as PDF, click at the bottom of the work area. This opens the browser's print menu. Select where to save or how to print the conversation. The options depend on the printers configured on your workstation. If you select to save the conversation, by default the system suggests a filename in the format of CP_<type><id><yyyymmdd>_<hhmmss>.pdf.

To select the information included in the PDF, go to User Menu > Settings > PDF Options.

Saving or printing a PDF is supported in conversations from the following channels:

Email

If an email contains attachments, their names are shown on the PDF.
Action item
Task
Chat

In video chats, only the chat transcript is included.