Configuring Voicemail Settings

You must have Modify rights to Voicemail Service.

Note: This configuration is for the built-in voicemail service. For the voicemail IVR, you only need the setting File Location defined.

You use this procedure to configure the system-wide voicemail settings.

For information about:
Note: You may not be able to update all of these settings. If you need any changes, contact Sinch.
  1. On the System Configurator main screen, choose System Services > Voicemail Settings.
  2. Choose Basic Settings.
  3. Configure the settings according to the following table.

    Field

    Function

    System E-Mail Address

    Enter the address to be displayed as the sender in the e-mail messages from the system. The default address is CEMServer@[HOST_NAME].

    Displayed Name

    Enter a user-friendly name to be displayed. The default name is CEMServer.

    File Location

    The central location where voicemails are saved

    Note: If you need to update this setting in Sinch Contact Pro cloud, contact Sinch support.

    Message Length

    Enter the default maximum length of a message that a caller can leave.

    Message Quota

    Enter the default maximum number of messages saved into and displayed in a message inbox. The defined number is per message inbox. Note that when the voicemail is full, no new voicemail messages are added so make sure your quota is large enough. You can remove old voicemail messages by calling to the Voicemail IVR.

    Compression

    Choose whether compression is used.

    Autom. Reply Mode for E-Mail Messages

    This setting does not apply to Sinch Contact Pro cloud.

    String Match in E-Mail Messages

    This setting does not apply to Sinch Contact Pro cloud.

    Delete Voicemails with Any E-Mail Reply

    This setting does not apply to Sinch Contact Pro cloud.

    String Used for Deleting Voicemail Messages

    This setting does not apply to Sinch Contact Pro cloud.

    Require PIN Code at Logon

    Select this option if you want users to enter their PIN code when they log on.

    The PIN code can be defined in SC (User and Role Management > Users > Authentication).

    Users can also change their PIN code in the voicemail IVR application.

    Include Voicemail Message in Notification E-Mail

    Select this option if you want that the voicemail message is attached to the notification e-mail.

    Transfer to Voicemail if Queue Is Full

    Select this option if you want that a caller in a queue is automatically forwarded to the voicemail if the queue is full.

  4. To define the templates for the notification message, choose Notification Message Template.

    These templates are used to notify users that they have received a new voicemail message.

  5. Enter the template text (for example Message from Number) and choose the edit icon to enter the tag for the source number, or use the default text.

    To define the notification messages for other languages, click the personalize icon and choose the languages from the list.

    Before the notification message is sent, the tag is replaced with the caller’s number.

  6. Save your entries.