Sinch WhatsApp Business API

You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.

  1. Set up your Sinch WhatsApp Business API account.

    You will receive a notification containing a username, an accout ID and a password. The account ID is used in a queue address.

    You need the callback URL (http[s]:// cctrusername:password@smsserverlocalhttpserverip:port/messaging/wavy/all) from the contact center.

  2. Configure a messaging service type wavy.

  3. Configure the queue address and other queue settings.

    The queue address is of format [subaccount ID] or [phone number in international format] For example: