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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services
Sinch Conversation API
Sinch Conversation API is the gateway to all social channels your business is using.
WhatsApp Templates

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Defining Password and Session Policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all social channels your business is using.
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Configuring Microsoft Teams integration
  - Third-party SMS provider
  - Direct Facebook Messenger Integration
  - SAP Service Cloud (C4C) email integration
    Emails are uploaded from Sinch Contact Pro servers to the C4C servers and handled on the C4C side when you have the c4semail service configured.
  - SAP Emarsys integration
  - Social Channels 365
    SAP Social Channels 365 is a deprecated product.
  - Other SMS Integration
- Event-driven integrations
  You can use the event-driven integration (EDI) framework for integrating Sinch Contact Pro with web services both externally and inside the system.
- Personal Data Retention Times
  You can define how long conversations and Outbound campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

WhatsApp Templates

WhatsApp message templates are a function to reach a customer outside the 24 hour opt-in window to send for example notifications or customer care messages. The message templates can also be used in an active chat discussion. If the customer has not given the permission to receive messages from you over WhatsApp, you are not allowed to contact the customer with template messages. Sinch Contact Pro supports WhatsApp opt-in messages.

The templates need to be approved by Meta. To check what is an acceptable template, see the Meta documentation. The templates are created and controlled at Meta business account and for the Sinch Contact Pro usage you copy the reference to your Sinch Contact Pro system.

Note:

Sinch Contact Pro doesn't support dynamic content in WhatsApp templates (such as Dear {1}, please remember reserved service time at {2} where {1} should be replaced with name and {2} with time).