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System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
Messaging Services
Sinch Conversation API
Sinch Conversation API is the gateway to all conversational messaging channels your business is using.
Sinch Chat

System Management
Configuring number ranges, authentication policies, links between modules (also viewing modules installed into the system), module-specific services, messaging Services, personal data retention times, channel settings, system languages, and custom prompt languages
- Managing Number Ranges
- Secrets manager
- Defining authentication policies
- Channel Settings
- Modules
- Messaging Services
  - Configuring Messaging Services
  - Sinch Conversation API
    Sinch Conversation API is the gateway to all conversational messaging channels your business is using.
  - Sinch WhatsApp Business API
    You can integrate Sinch WhatsApp Business API (formerly Wavy WhatsApp) as a messaging service.
  - Sinch SMS
    Sinch SMS allows you to send and receive SMS messages from and to your Sinch Contact Pro system.
  - Configuring Microsoft Teams integration
    With this integration, you can synchronize a user's status between Sinch Contact Pro and Microsoft Teams. When an agent's status in Microsoft Teams changes to Busy, their status in Sinch Contact Pro changes automatically to Not ready. When an agent is handling a call in Sinch Contact Pro, their status in Microsoft Teams changes automatically to Busy or Do not disturb, according to configuration.
  - Third-party SMS provider
  - Direct Facebook Messenger Integration
  - SAP Service Cloud (C4C) email integration
    Emails are uploaded from Sinch Contact Pro servers to the C4C servers and handled on the C4C side when you have the c4semail service configured.
  - SAP Service Cloud Version 2 email integration
    Emails are uploaded from Sinch Contact Pro servers to the SAP Service Cloud Version 2 servers and handled on the SAP Service Cloud Version 2 side when you have the c4semailv2 service configured.
  - SAP Emarsys integration
  - Social Channels 365
    SAP Social Channels 365 is a deprecated product.
  - Other SMS Integration
- Event-driven integrations
  You can use the event-driven integration (EDI) framework for integrating Sinch Contact Pro with web services both externally and inside the system.
- Personal data retention times
  You can define how long conversations, recordings, and campaigns are stored in the system in System Management > Personal Data Retention Times. After the retention time, all data is anonymized or deleted.
- System Languages
- Priority

Sinch Chat

Sinch Chat is part of Conversation API offering and provides in-app chat two-way, back-and-forth conversation that a user can have inside a business' mobile app with a customer representative. You can create and customize your own web chat application in Sinch Dashboard and connect the chat with Sinch Contact Pro. Additionally, Sinch Chat provides an SDK to create your own chat client. For more information, see Sinch Chat documentation .

The features that are currently supported in Sinch Contact Pro:

Chat between customer and agent
Rich content
Agent joined and left discussion events
Agent’s chat name displayed for end customer
Customer to end the chat discussion

Configuration

You can transfer information from Sinch Chat to Sinch Contact Pro via attached data. For more information about attached data, see Examples.

To transfer a customer name, collect the information in Sinch Chat using display_name. For example, if the customer hasn't logged in to your website, the Sinch Chat application needs to ask for the customer's name and then insert the collected value into the display_name function. If the customer is known and logged in, the display name value is inserted automatically.

To identify a customer from Sinch Chat in SAP Service Cloud (C4C) version 1 or 2, use the function Email. Note that the value for Email is case-sensitive. Sinch Contact Pro delivers the email address to SAP for business partner identification.