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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Creating new user accounts
Configuring users' recording settings

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Managing users in Sinch Contact Pro
  For user management, create user groups.
- Printing user's personal data
- User rights management
- Managing user groups
- Managing user roles
- Creating new user accounts
  - CDT settings
  - Entering basic user information
  - Managing directory-related information
  - Entering authentication information
  - Defining client certificates
  - Configuring user voicemail and notification call settings
    This section instructs in configuring the built-in voicemail service created for CDT.
  - Assigning roles
  - Assigning user rights
  - Adding users to user groups
  - Defining skill levels
  - Configuring queue and external agent settings
  - External agent function
  - Communication Panel personalization
  - Personalizing Communication Desktop (CDT)
  - Defining shortcut keys for CDT
  - Configuring directory settings of CDT
  - Configuring users' recording settings
  - Configuring phone settings
  - Configuring CDT audio settings
  - Configuring contact center settings of CDT
  - Configuring Multiterminal Desktop (MTD)/ Simultaneous Ring Mode (SRM) settings
  - Configuring contact settings
  - Configuring mobile app settings
  - Managing user's devices
    In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
  - Configuring CMC settings
  - Defining reporting settings
  - Defining manager queue settings
  - Defining advanced attributes
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.
- Using user settings templates
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Configuring users' recording settings

You need rights to modify or create users and user settings templates.
The system-level setting in System services > Recording settings is Specified for user, queue or campaign.

You use this procedure to define recording-related settings. We recommend defining these settings via a user settings template, but you can also define them separately for each user. The settings defined in the template are marked with an asterisk (*) in the user settings view.

On the System Configurator main screen, go to User and Role Management > Users and search for the user whose settings you want to configure.
lick the Recording block and choose the recording mode:
- None
  The recording option is not available in Communication Panel.
- Controlled by User
  The recording option is available for users, and they can activate the recording themselves.
  This doesn't apply to calls answered on a device in simultaneous ring mode (SRM).
- Controlled by User and Enabled by Default
  The recording option is available for users, and it is activated. The users can deactivate the recording themselves.
  This doesn't apply to calls answered on a device in simultaneous ring mode (SRM).
- Forced (All Calls Except Forwarded Calls)
  All calls except forwarded calls are recorded, and users cannot deactivate the recording. They are aware of calls being recorded.
- Forced and Hidden (All Calls Except Forwarded Calls)
  All calls except forwarded calls are recorded, and users cannot deactivate the recording. They are not aware of calls being recorded.
- Forced (All Calls Including Forwarded Calls)
  All calls are recorded, and users cannot deactivate the recording. They are aware of calls being recorded.
- Forced and Hidden (All Calls Including Forwarded Calls)
  All calls are recorded, and users can't deactivate the recording. They are not aware of calls being recorded.
To require users to give a reason before listening to a recording, select Log recording listenings.

For a simplified user administration, we recommend applying this setting via a template in User and role management > User settings template.
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