CDT settings

The CDT-related settings in SC are also available in CDT. And if the user settings template allows, CDT users are also able to change these settings in CDT. However, there are settings that can only be set in SC:

  • In the Contact Settings block:

    • Use Enter Key as Answering Button

    • Answer Timeout for Queue Contacts

    • Wrap-Up Time

    • CEM Polling

    • Enable Autom. Not Ready Status

    • Answer Timeout for Direct Calls

    • Prevent Users from Manually Changing Agent Status

    • Exclude Direct Calls from Dashboard Statistics in Contact Settings

    • Latest Past Absence Displayed (d)

    • Show Queue Information

    • Use Rest Time After Scripting

  • In the Recording block:

    • Log Recording Listenings

    • Deletion Interval for Listened Temp Files

      This setting is only available in user settings templates.

    • Enable Client-Side Recording

  • In the CDT Contact Center block:

    • Chat Message Format

    • Hide Agent Information

    • Hide Caller Information

  • In the CDT Personalization block:

    • No. of Days Log Files Are Kept

    • Log Level

    • Show Online Monitoring in CDT Menu

  • In the CDT Phone Settings block:

    Show Calls Between Last and Current Session as Missed Calls