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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Creating new user accounts
Communication Panel personalization

Communication Panel personalization

You must have rights to modify user accounts.

Follow this procedure to temporarily raise a user's log level as High when needed. The High level captures more detailed information in the log, which may be needed, for example, when helping support to diagnose possible issues. The regular log level is defined in the user settings template's Communication Panel (CP) Contact Center block.

On the System Configurator main screen, choose User and Role Management > Users.
Search for the user whose log level you want to raise.

The search result list appears.
Choose the user by double-clicking it.
Choose Communication Panel Personalization.
Choose Set User's Log Level as High.

The Expiration of User's Log Level fields determine the date and time when the user's log level returns from High to the level set in the user settings template. By default, this is one week from the current day at midnight. Change the date and time if needed.