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System Configurator (SC)
System Configurator (SC)
  • System Configurator (SC)
  • User Interface
  • Getting Started
  • Basic Functions
  • System Activities and Messages
  • System Services
  • System Management
  • Call Switching
  • Reporting Management
  • Directory Management
  • Presence Management
  • Scripting Management
  • Queue management
  • IVR Management
  • Outbound Management
  • User and role management
  • System Tools
  1. Home
  2. User and role management

    Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously

  3. Creating new user accounts
  4. Configuring contact center settings of CDT

  • User and role management

    Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously

    • Managing users in Sinch Contact Pro

      For user management, create user groups.

    • Printing user's personal data

    • User rights management
    • Managing user groups
    • Managing user roles
    • Creating new user accounts
      • CDT settings
      • Entering basic user information

      • Managing directory-related information

      • Entering authentication information

      • Defining client certificates

      • Configuring user voicemail and notification call settings

        This section instructs in configuring the built-in voicemail service created for CDT.

      • Assigning roles
      • Assigning user rights

      • Adding users to user groups

      • Defining skill levels

      • Configuring queue and external agent settings
      • External agent function
      • Communication Panel personalization

      • Personalizing Communication Desktop (CDT)

      • Defining shortcut keys for CDT
      • Configuring directory settings of CDT

      • Configuring users' recording settings

      • Configuring phone settings

      • Configuring CDT audio settings

      • Configuring contact center settings of CDT

      • Configuring Multiterminal Desktop (MTD)/ Simultaneous Ring Mode (SRM) settings

      • Configuring contact settings

      • Configuring mobile app settings

      • Managing user's devices

        In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.

      • Configuring CMC settings

      • Defining reporting settings

      • Defining manager queue settings

      • Defining advanced attributes

    • Anonymous user

      A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.

    • Using user settings templates

    • Mobile device administration

      In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.

    • Update wizard for users
    • Deleting objects

Configuring contact center settings of CDT

These settings do not apply to Sinch Contact Pro cloud.

For corresponding Communication Panel settings, see Configuring Communication Panel settings.

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