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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Creating new user accounts
Defining client certificates

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Managing users in Sinch Contact Pro
  For user management, create user groups.
- Printing user's personal data
- User rights management
- Managing user groups
- Managing user roles
- Creating new user accounts
  - CDT settings
  - Entering basic user information
  - Managing directory-related information
  - Entering authentication information
  - Defining client certificates
  - Configuring user voicemail and notification call settings
    This section instructs in configuring the built-in voicemail service created for CDT.
  - Assigning roles
  - Assigning user rights
  - Adding users to user groups
  - Defining skill levels
  - Configuring queue and external agent settings
  - External agent function
  - Communication Panel personalization
  - Personalizing Communication Desktop (CDT)
  - Defining shortcut keys for CDT
  - Configuring directory settings of CDT
  - Configuring users' recording settings
  - Configuring phone settings
  - Configuring CDT audio settings
  - Configuring contact center settings of CDT
  - Configuring Simultaneous Ring Mode (SRM) settings
  - Configuring contact settings
  - Configuring mobile app settings
  - Managing user's devices
    In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
  - Configuring CMC settings
  - Defining reporting settings
  - Defining manager queue settings
  - Defining advanced attributes
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed and for using video assistance.
- Using user settings templates
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Defining client certificates

You must have rights to modify the user’s settings or to create users.

You use this procedure to authenticate a user instead of a password. For example, if the user has the Single Sign-on (SSO) certificate on the workstation, the user can be recognized when the application is started and no separate logon is required.

If you use something else than a commonly trusted Certification Authority (CA), the trusted CA must be added to the certificate store of the server.

On the System Configurator main screen, choose User and Role Management > Users.
Search for the user to whom you want to define certificates.

The search result list appears.
Choose the user by double-clicking it.
Choose Certificates.
Enter the certificate subject (the Common Name (CN) value of the certificate) and the issuer.

When you move to the Issuer column additional lines appear allowing you to enter more certificates.
Save your entries.