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User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
Creating new user accounts
Managing directory-related information

User and role management
Creating and maintaining user accounts, assigning rights to users, creating and maintaining user groups through which you manage users’ rights, giving roles to user groups, defining default settings for users with user settings templates, using the Update wizard for updating settings (such as voicemail settings) of various users simultaneously
- Managing users in Sinch Contact Pro
  For user management, create user groups.
- Printing user's personal data
- User rights management
- Managing user groups
- Managing user roles
- Creating new user accounts
  - CDT settings
  - Entering basic user information
  - Managing directory-related information
  - Entering authentication information
  - Defining client certificates
  - Configuring user voicemail and notification call settings
    This section instructs in configuring the built-in voicemail service created for CDT.
  - Assigning roles
  - Assigning user rights
  - Adding users to user groups
  - Defining skill levels
  - Configuring queue and external agent settings
  - External agent function
  - Communication Panel personalization
  - Personalizing Communication Desktop (CDT)
  - Defining shortcut keys for CDT
  - Configuring directory settings of CDT
  - Configuring users' recording settings
  - Configuring phone settings
  - Configuring CDT audio settings
  - Configuring contact center settings of CDT
  - Configuring Multiterminal Desktop (MTD)/ Simultaneous Ring Mode (SRM) settings
  - Configuring contact settings
  - Configuring mobile app settings
  - Managing user's devices
    In the Devices block, you can see the user's devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
  - Configuring CMC settings
  - Defining reporting settings
  - Defining manager queue settings
  - Defining advanced attributes
- Anonymous user
  A technical anonymous user is needed to ensure that only authorized access to reply templates is allowed.
- Using user settings templates
- Mobile device administration
  In this view, you can see a list of users' devices registered for the mobile app. You can also block and delete devices. The system only allows each user to have a maximum of three registered devices.
- Update wizard for users
- Deleting objects

Managing directory-related information

To add first name, last name, location and title, you need rights to modify the user. To add extension number, mobile number, and e-mail address, you need rights to modify the user’s extensions.

To add a photo or change the photo, you need rights to modify the user’s directory entry. It is recommended that you let Batch Job Server (BJS) create the entry first before adding the photo.

You can add the photo also while creating the user.
For modifying directory data via Communication Panel you must have rights to modify user’s directory entry or rights to modify directory group users are members of.

You use this procedure to add a user photo, to set the directory synchronization and to view directory-related user data. The fields that are shown in this view are defined in user settings templates.

Directory synchronization data contains first name, last name, extension number, mobile number, e-mail address, location, and title, and they can only be modified in SC.

On the System Configurator main screen, choose User and Role Management > Users.
Search for the user whose directory settings you want to define.

The search result list appears.
Choose the user by double-clicking it.
Choose Directory Information.
Select Directory Synchronization, if you want that the user information appears also in the directory.
To display the user’s picture in Communication Panel, choose Change Image and browse to the folder in which the photo is located.
Save your entries.